Internet Connection Support

Frequently Asked Questions

1. When I try to get online it asks for my username or password.
2. I can't get on the internet.

Answers

1. When I try to get online it asks for my username or password.

Answer:

1. First make sure that your account is current with us. You can check your balance by calling our friendly staff at 276-7500.
2. Retype both your username and your password keeping these things in mind...
   • Make sure your "Caps Lock" key is not on. Your username and password are always lower case and there are never any spaces.
   • Don't forget that your password has to have a number in it. Many people forget that we require you to have a number.
   • Do not use your email address as your username! Your user name will looking something like "johnd" your email will look like "johnd@odsgc.net".

2. I can't get on the internet.

1. Again, first make sure that your account is current with us. You can check your balance by calling our friendly staff at 276-7500.
2. Second make sure that the phone line is connected to your computer and that the same line is plugged into the phone jack in your wall.
• The internet phone line should plug into the connection on the back of your computer that either says "Line" or does not have a picture of a phone next to it.
3. Always restart your computer to see if that will fix it.
4. Next follow the instructions at this link to make sure the settings on your computer are right. - Internet Settings
5. Once you have followed all of these instructions and you still cannot connect to the internet then you can call us at 276-7500 to ask for help.